Operations & Customer Engagement Leader

Building calmer, more compliant operations — one process at a time.

18+ years leading customer engagement, financial operations and process improvement across disability services, environmental and infrastructure sectors.

18+
Years of experience
120+
Providers & partners managed
20%
Reduction in payment delays
99%
Budget sync issues resolved

What I do

Results-driven professional with 18+ years of experience leading customer engagement, operational delivery and administrative functions across disability services, environmental and infrastructure sectors. Strong background in operations management, team leadership and financial operations — including accounts payable and receivable management and dispute resolution — with a proven ability to ensure accurate, efficient and compliant business processes.

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